Assistant Manager (AGM)

Job Summary

We are seeking a highly capable and experienced Assistant Manager (AGM) to support overall hotel operations and help establish strong systems, standards, and team performance. This role is ideal for a hospitality professional with experience in large, reputable hotel chains who is ready to take on a strategic leadership position in a growing hotel.

Key Duties and Responsibilities

• Support the General Manager in overseeing day-to-day hotel operations across all departments (Rooms, Food & Beverage, Housekeeping, Front Office, Maintenance)
• Ensure consistent delivery of high service standards and guest satisfaction
• Implement and maintain operational policies, procedures, and quality control systems
• Monitor financial performance, budgets, cost control, and revenue optimization
• Lead, coach, and supervise departmental heads to drive accountability and performance
• Ensure compliance with Ugandan regulatory requirements, health & safety standards, and internal policies
• Handle guest concerns and escalations professionally and efficiently
• Support recruitment, staff training, and performance management in collaboration with HR
• Drive operational readiness, reporting, and continuous improvement initiatives

Qualifications, Skills and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum of 5-8 years’ experience in hotel operations, with at least 2-3 years in a senior supervisory or management role
• Strong preference for candidates with experience in recognized hotel chains (e.g., Serena, Protea, Sheraton,Hilton, etc.)
• Proven ability to manage multi-departmental operations in a hotel environment
• Solid understanding of financial management, budgeting, and operational reporting
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and guest service orientation
• High level of professionalism, accountability, and attention to detail

What We Offer

Opportunity to play a key leadership role in a new and growing upscale hotel

Attractive and competitive compensation package

A collaborative and performance-driven work environment

How to Apply

Qualified candidates should submit their CV and cover letter to [[email protected]](https://theugandanjobline.com/cdn-cgi/l/email-protection) with the subject line: “Assistant Manager Application – Fountain Palace Hotel & Suites”