Call Centre Agent

Business Unit / Division:
Tsebo Group

Job Type Classification:
Full Time

Location - Town / City:
Sandton

About Us:
At Tsebo Solutions Group, we are passionate about connecting clients with innovative workplace solutions that improve productivity, efficiency and business performance. We are looking for a highly organised, proactive and customer-focused Sales & Marketing Support professional to play a key role in supporting our sales growth journey. This is an exciting opportunity for someone who enjoys engaging with people, identifying opportunities, conducting market research and supporting business development activities in a fast-paced environment. You will work closely with our Sales Directors, Business Development Managers and various business units to ensure customer enquiries, leads, tender opportunities and vendor registrations are effectively managed and followed through. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:
Manage and respond to inbound customer enquiries via phone, email and website channels. Conduct outbound prospecting to identify and qualify potential business opportunities. Research companies, industries and decision-makers to support sales growth initiatives. Process and track leads through Salesforce and other approved systems. Monitor and distribute relevant tender opportunities. Support supplier and vendor registration processes with prospective clients. Maintain accurate sales records, reports and lead tracking information. Collaborate closely with Sales Directors, Business Development Managers and operational teams to support customer acquisition activities.

Skills and Competencies:
Strong communication and relationship-building skills Customer-focused with a professional approach Confident in prospecting and lead generation Excellent planning, organisation and time management Strong attention to detail and administrative accuracy Ability to manage multiple priorities in a fast-paced environment Proficient in CRM systems and Microsoft Excel Proactive, self-motivated and results-driven Strong problem-solving skills and initiative Team player with the ability to work across multiple stakeholders

Qualifications:
Grade 12 (Matric) is essential. A relevant tertiary qualification in Business Administration, Marketing, Sales, Customer Service or a related field will be advantageous. 1 to 3 years' experience in a customer service, call centre, sales support or sales environment. Experience in a service-based industry will be advantageous. Experience working with CRM systems (Salesforce preferred) and Microsoft Excel. Exposure to lead generation, customer engagement, sales administration and business development support activities.