Client Service Intern (CVAC)

Job Description

The Client Service Intern at the Canadian Visa Application Centre (CVAC) will support daily operations related to the intake and handling of Canadian visa applications. This role involves providing information to applicants, collecting and verifying visa applications, inputting data, and managing fees. The intern will gain hands-on experience in client service, data management, and compliance with operational standards. The position requires strong communication skills and the ability to work in a fast-paced environment.

Candidate Requirements

• Enrolled in final year of Bachelor's/Master's in relevant field
• Fluency in English and French
• Excellent communication skills
• Knowledge of customer care
• Ability to work in fast-paced environment
• High professionalism and integrity
• Strong attention to detail
• Basic computer proficiency
• Ability to work independently and in a team

Job Description

Under the overall supervisor of the Team Leader Manager and the direct supervisor of the Deputy Team Leader, the Intern at the Canadian Visa Application Centre (CVAC) supports the daily operations related to the intake and preliminary handling of Canadian visa and permit applications on behalf of Immigration, Refugees and Citizenship Canada (IRCC). The role provides hands-on exposure to visa application procedures, client service, data management, and compliance with established operational and confidentiality standards.

Responsibilities

• Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services.
• Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete.
• Input visa application data: maintain an expert user level with the provided application management software, ensure quality check of collected data and generated invoices; accuracy of the tracking of passports and documents; scanning and quality check of supporting documents.
• Collect visa and service fees; review correctness of payment and charge against the application management software; issuance of invoices; daily reconciliation of collected fees and invoices; secure storage of cash.
• Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants and delivery to courier.
• Undertake all other tasks as may be assigned.

Qualifications

Education and Experience

• Be enrolled in the final academic year of Bachelor’s / Master`s level or equivalent in Bilingual Studies (English and French), Linguistics, Communication Sciences, Social Sciences, Administration, International Relations, Law or related field;
• Be enrolled in a graduate school programme (second university degree or equivalent, or higher);
• or have graduated with a university degree (not later than 1 year ago) in Bilingual Studies (English and French), Linguistics, Communication Sciences, Social Sciences or related field;

Skills

• Excellent communication skills
• Knowledge of customer care.
• Ability to work in a fast-paced, customer-facing environment
• High level of professionalism, discretion, and integrity
• Strong attention to detail and organizational skills
• Basic computer proficiency (MS Word, Excel, and data entry systems)
• Ability to work effectively both on his/her own and within a team of varied cultural and professional backgrounds.
• Ability to pay attention to details and work under pressure and meet deadlines with minimum supervision.

Languages

• Fluency in English and in French