Credit Department,Rwanda.Credi Recovery Officer

KEY RESPONSIBILITIES:

• To initiate and develop restructuring and recovery strategies towards reduction of non-performing loans(NPL) levels as targeted by bank’s management;
• Contribute to the bank’s profit through write backs
• Ensure compliance with credit policies, regulatory requirements and best practices in caring out recovery actions with a view to minimizing credit risks
• Work closely with all banks appointed external agencies( debt collectors, appointed receivers, court bailiffs, lawyers etc…) and other third party vendors
• Partner with the legal unit and lawyers for efficient and effective resolution of matters in court.
• Assist Credit Recovery Manager to prepare statutory and regulatory reports required by the bank
• Give recommendations to Recovery Manager on issues of debt recovery including disposal of securities, litigation, restructuring, final settlement, write-offs and write-downs for approval.
• Provide professional business support to the Credit Recovery Manager to resolve challenges faced by stressed clients
• To enhance the Bank’s overall image through improved relations with bad debtors and ensure customers are satisfied through timely responses to issues;
• Perform other tasks reasonably required by Credit recovery Manager or Senior Credit Recovery Manager within the framework of this job description

DAILY RESPONSIBILITIES

• Daily review of assigned NPLs portfolio for any follow up of promise to pay from the customer and plan course of action to recover owed money.
  • Meeting and call customers, write call reports and share with Credit Recovery Manager and file same to customer files.
  • Write demand notice and statutory notices to customer under NPL; initiate and follow up related files in CQ, EMRS, and IECMS
  • Negotiating with customers to express their willingness to repay and propose different alternative to get solutions
  • Preparation of Recovery reports for management and regulator

Academic & Professional

Experience