CT Technical Assistant Uganda (Open to Ugandan Nationals Only)

Specific responsibilities

• Provide technical advisory services in relation to new or appropriate office technology options that are relevant to NRC offices in respect to ICT
• Plan for technology upgrades, expansion and replacements by overseeing their systematic needs assessment, specification and budgeting.
• Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.
• Provide ICT technical support to NRC field offices to ensure respective office technology optimum performance.
• Schedule regular computer and other technology related services maintenance and license renewals
• Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.
• Define, deploy and maintain system security for shared services.
• Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.
• Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.
• Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.
• Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware and ensure all service and maintenance reports are properly filed and shared with management.
• Provide ICT technical support to all NRC Vocational Skills Training Centers (VSTs) with a special focus on providing required support and back up to ICTs instructors in the VSTs.
• Any other duties as may be allocated by supervisor.

Critical interfaces

• All Field Office staff
• Vendors/Service providers
• All school ICT staff in the respective location- Nakivale, Oruchinga, Kyaka, Rwamwanja, Matanda, Bubukwanga, Kyangwali and Kampala.

Competencies

Professional competencies

• Good grasp of intranet systems.
• Have good spoken and written communication skills
• Excellent interpersonal skills
• Have problem solving skills to deal with disputes, grievances and staffing problems
• Planning and delivering results
• Working with people
• Analyzing
• Handling insecure environments

Context/ Specific skills, knowledge and experience

• B.Sc. Degree in Computer Science/Information Technology or related field.
• At least 3 years of work experience
• Hands on Experience and knowledge in Hardware, LAN/WLAN,
• Prior ICT experience in a setup with environmental and geographical constraints.
• Experience from working as an ICT Officer in a humanitarian/recovery context
• Certification on Microsoft Server/Cisco product is a plus

Behavioural competencies

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

How to Apply

Application is online only; Qualified Ugandan Nationals only.

Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.

We receive many applications for each vacant position, as a result only shortlisted candidates will be contacted.