Customer Support Agent Yuppiechef

Responsibilities

We are looking for someone who:

• is passionate about ensuring a customer’s experience is consistently satisfying
• understands that excellent customer support is an advantage in a highly competitive market
• can collaborate across multiple teams
• is persuasive without being pushy. Our customers are well-informed and come to us for expert advice
• can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs
• promotes loyalty by encouraging customers to return
• is consistent and assertive across all interactions putting customers at ease
• has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them
• remains calm under pressure
• is proactive in finding solutions for customer queries and team processes
• is adaptable and embraces change as continuous improvement and agility in our offering
• is feedback-oriented and proactive in driving growth
• can effectively self-manage their time and priorities
• is process-oriented and understands that accurate process results in happy customers
• is upbeat and brings a positive energy to the team
• has a good general knowledge of cooking, food, kitchen equipment and entertaining

Qualifications

• Confidence in a customer facing role
• Experience with multiple communication methods and excellent communication skills
• Excellent multi-tasking skills
• Strong IT skills and a high level of comfort working on various software packages
• Exceptional listening, analysis, written and verbal skills
• 2+ years experience in a customer-facing environment
• Grade 12/Matric

About the Role

If you’re prompt, if you’re answering questions with the right product knowledge, and if you’re doing it with a tone that backs up our brand, then you would be providing the type of customer support we are looking for.

Key Duties

• Managing customer expectations, requests, queries and concerns across a variety of communication channels (social media, email, live chat and calls)
• Working in a collaborative manner across various teams within the business
• Ensuring customer orders are fulfilled as quickly as possible
• Follow system and operational processes
• Report on daily concerns and trends
• Collaborating with our Store teams daily to support a strong Omnichannel offering