Field Collection Officer

Location: Rest of Kenya

Employment Type: Full Time

Job Level: Mid level

Minimum Qualification: Diploma

Job Description

• Aged Loan Collections:
  • Contact clients with aged loans as per the vintages provided by the Collections Manager.
  • Negotiate repayment plans with clients to recover outstanding amounts.
  • Conduct field visits to meet with clients in person and facilitate loan recovery.
• Client Relationship Management:
  • Build and maintain positive relationships with clients to encourage repayment.
  • Provide clients with information and support regarding their loan status and repayment options.
  • Address client queries and concerns promptly to ensure satisfactory resolution.
• Field Visits and Verification:
  • Perform regular field visits to clients' locations to verify information and collect payments.
  • Assess clients’ financial situations and recommend appropriate repayment plans.
  • Monitor client activities and provide regular updates to the Collections Manager.
• Reporting and Documentation:
  • Maintain accurate records of all collection activities, client interactions, and repayment agreements in the system.
  • Prepare and submit regular reports on collection performance, including progress against targets.
  • Collaborate with the Collections Manager to identify areas for improvement and share successful strategies.
• Compliance and Risk Management:
  • Ensure all collection activities comply with company policies, industry regulations, and ethical standards.
  • Identify and report any potential risks or fraudulent activities related to loan collections.
  • Implement strategies to minimize default rates and enhance recovery processes.
• Performance Management:
  • Meet and exceed monthly collection targets set by the Collections Manager.
  • Achieve additional commission for collections surpassing the set targets.
  • Continuously strive to improve the overall recovery rate of aged loan.

High school diploma or equivalent required; a degree in Business,

Experience:

• Proven experience in debt collection, preferably in financial services or microfinance.
• Experience in fieldwork and client relationship management is highly desirable.

Skills:

• Strong negotiation and persuasion skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Good understanding of debt collection processes and regulations.
• Proficiency in using mobile and computer applications for reporting and communication.

Personal Attributes:

• Highly motivated and goal-oriented.
• Trustworthy and ethical with a strong sense of integrity.
• Adaptable and resilient, with the ability to handle rejection and challenges.
• Patient and empathetic, with a customer-focused approach.

Compensation:

• Retainer: A fixed monthly retainer.
• Commission: Competitive commission structure based on the amount collected above set targets.

Application Process:

Interested candidates should submit their resume and a cover letter.