HRTM Operations & Compliance at New Age Mobile Concepts Limited

Job Description

To manage HRTM operations, employee relations, policy enforcement, and compliance, ensuring discipline, accuracy, and operational efficiency across the workforce.

Key Responsibilities

• HR Operations Administration
• Maintain accurate employee records and HR database
• Manage attendance, leave, and workforce data
• Prepare HR documentation and reports
• Policy Enforcement & Discipline
• Enforce attendance, punctuality, and workplace rules
• Issue queries, warnings, and disciplinary notices
• Support investigations and disciplinary processes
• Employee Relations
• Handle employee complaints and grievances
• Provide first-level conflict resolution
• Escalate complex issues to HRTM Manager
• Compensation & Benefits Administration
• Support payroll processing (accuracy and timelines)
• Administer employee benefits
• Maintain compensation records
• Compliance & Audit
• Ensure compliance with labor laws and company policies
• Maintain audit-ready HR documentation
• Support internal and external audits
• Reporting
• Generate attendance and disciplinary reports
• Track compliance metrics

Reporting Line

HR and Talent Manager

Broad KPIs

• Operational Efficiency
• Accuracy of HR records (Target: 100%)
• Payroll accuracy (Target: 100%)
• HR request turnaround time
• Attendance & Discipline
• Attendance compliance rate (Target: ≥95%)
• Reduction in absenteeism and lateness
• Disciplinary case resolution time
• Compliance
• Audit compliance score (Target: 100%)
• Number of policy violations (trend reduction)
• Employee Relations
• Grievance resolution turnaround time
• Employee complaint closure rate

PROBATION SCORECARD

• Functional KPIs (70%)
• KPI Area KPI Weight
• Attendance Control Compliance rate 15%
• Discipline Case resolution time 15%
• HR Records Data accuracy 10%
• Payroll Support Accuracy & timeliness 10%
• Compliance Audit readiness 10%
• Employee Relations Complaint resolution 10%
• Behavioural KPIs (30%)
• KPI Area KPI Weight
• Discipline Enforcement consistency 10%
• Integrity Confidentiality & ethics 10%
• Responsiveness Issue handling speed 10%

Critical Deliverables

• Attendance control system fully enforced
• Zero payroll errors
• All employee records updated and accurate

How to Apply

Interested and qualified? Go to New Age Mobile Concepts Limited on forms.gle to apply