IT Systems Administrator

Job Description

Build your place, build your expertise! Truworths is looking for a skilled and experienced IT Systems Administrator who thrives on solving technical challenges, optimising infrastructure performance, and ensuring critical business systems operate seamlessly. In this role, you will be responsible for the administration, monitoring, support, maintenance, and continuous improvement of enterprise systems and infrastructure services. This position requires a technically proficient professional with experience supporting workload automation platforms, SQL Server environments, and enterprise infrastructure within a high-availability production environment. The successful candidate will work closely with infrastructure, application support, database administration, service management, and vendor teams to ensure reliable service delivery and operational excellence.

Key Responsibilities

• Administering, monitoring, and maintaining enterprise infrastructure and business-critical systems.
• Providing operational support for Control-M workload automation, including job scheduling, workflow management, troubleshooting, and batch processing optimisation.
• Provide operational support for Microsoft SQL Server environments in conjunction with Database Administrators (DBAs) and application teams.
• Proactively monitoring system performance, availability, capacity, and service health to ensure operational stability and compliance with service levels.
• Investigating and resolving system, application, scheduling, and database incidents, performing root cause analysis and implementing preventive measures.
• Collaborating with infrastructure, application support, database administration, and vendor teams to deliver reliable and secure services.
• Participating in incident, problem, change, and release management processes, ensuring adherence to governance and operational standards.
• Maintaining operational documentation, support procedures, disaster recovery plans, and knowledge articles.
• Driving continuous improvement through automation, process optimisation, and proactive service enhancement initiatives.
• Participating in after-hours support and on-call rotations to ensure the availability of critical business systems.

Qualifications and Experience

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline OR equivalent practical experience in systems administration, infrastructure operations, or enterprise support environments.

3–5 years of relevant experience in IT operations, systems administration, production support, or infrastructure support.

Demonstrated experience in at least two of the following areas: Workload scheduling and automation SQL/database support Windows, Linux, and Unix experience Production support Enterprise systems monitoring

Competencies

• Strong analytical and problem-solving skills.
• Excellent troubleshooting capability.
• Effective verbal and written communication skills.
• Ability to perform under pressure in business-critical environments.
• Strong organizational, prioritization, and time-management skills.
• Detail-oriented with a proactive operational mindset.
• Collaborative team player capable of working across technical and business teams.
• Commitment to continuous improvement and service excellence.