Key Account Manager – Education, Health & Media

Job Title: Key Account Manager – Education, Health & Media

Reporting to: Senior Manager – Enterprise Sales

Division – Commercial Operations

To drive sustainable revenue growth, customer acquisition, and strategic partnerships within the Education, Health and Media sectors by developing sector-specific growth strategies, managing strategic customer relationships, expanding adoption of MTN Mobile Money solutions, and delivering exceptional customer value. The role is responsible for increasing market share, growing customer wallet share, accelerating digital payment adoption, and positioning MTN Mobile Money as the preferred digital financial services partner across educational institutions, healthcare providers, and media organizations.

Education:

• Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.
• A postgraduate qualification is an added advantage.

Experience:

• Minimum of 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.

Competencies:

Strategic & Commercial Competencies

• Strategic and Commercial Acumen
• Business Development
• Enterprise Sales Management
• Key Account Planning
• Revenue Growth Management
• Consultative and Solution Selling
• Opportunity and Pipeline Management
• Negotiation and Influencing
• Contract Management
• Bid and Proposal Management

Sector Knowledge:

• Strong understanding of payment ecosystems within Education, Health and Media sectors.
• Knowledge of tuition, school fees, healthcare billing and digital collections.
• Understanding of hospital and educational institution operating models.
• Knowledge of media monetization, subscription, advertising and digital payment models.
• Understanding of sector regulatory environments and digital transformation trends.

Technical Competencies:

• Digital Financial Services
• Mobile Money Ecosystem
• Enterprise Payments and Collections
• Merchant Acquiring
• API Integrations
• CRM Systems (Salesforce or equivalent)
• Pipeline Management
• Sales Analytics
• Financial Analysis
• Presentation and Proposal Development

Behavioural Competencies:

• Results-Oriented
• Customer-Centric
• Strategic Thinking
• Commercial Mindset
• Relationship Building & Networking
• Influencing & Negotiation
• Accountability & Ownership
• Collaboration & Teamwork
• Resilience & Adaptability
• Innovation & Continuous Improvement
• Leadership & People Development
• Integrity & Professionalism

NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful. Female candidates are strongly encouraged to apply.

Main Job Functions:

Key Deliverables:

• Develop and execute sector growth strategies for Education, Health and Media aligned to MTN Mobile Money's commercial objectives.
• Identify and pursue new business opportunities within universities, tertiary institutions, schools, hospitals, clinics, pharmacies, healthcare networks, media houses, broadcasters, publishers and digital media organizations.
• Build and execute strategic account plans for high-value customers.
• Identify, qualify and acquire new enterprise customers and strategic partnerships.
• Position MTN Mobile Money solutions as enablers of digital transformation, financial inclusion and operational efficiency across the assigned sectors.