Manager Deli

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum requirements

• Grade 12 / Matric
• Relevant Food / Retail / Culinary qualification – Advantageous
• 3–5 years retail experience within Fresh Foods / Deli
• Minimum 2 years supervisory / management experience
• Strong knowledge of food safety & hygiene standards

Key responsibilities

Customer Service & Experience

• Deliver outstanding customer service through active engagement and visible presence on the floor
• Ensure service counters are fully staffed and customer-focused
• Manage customer complaints, queries, and special requests professionally
• Drive suggestive selling and product knowledge among staff
• Maintain high standards of hygiene, presentation, and merchandising

Sales & Profitability

• Achieve departmental sales, GP, and margin targets
• Monitor daily sales performance and implement corrective actions
• Control shrinkage, waste, and markdowns
• Analyse sales trends and identify growth opportunities
• Execute promotions and seasonal plans effectively

Operational Excellence

• Ensure compliance with Pick n Pay SOPs and food safety standards
• Maintain product quality, freshness, and correct rotation (FIFO)
• Manage stock ordering, receiving, and inventory levels
• Ensure correct pricing, labelling, and legal compliance
• Maintain equipment, displays, and back-up area standards

Food Safety & Hygiene

• Enforce hygiene and sanitation standards
• Ensure compliance with HACCP and Health & Safety regulations
• Monitor temperature controls and storage practices
• Conduct regular quality checks

Stock & Waste Management

• Manage stock levels to prevent overstocking or stockouts
• Minimises waste through effective planning and controls
• Conduct stock takes and investigates variances
• Implement waste reduction initiatives

People Management & Development

• Lead, coach, and develop Deli staff
• Manage performance through regular feedback
• Identify training and development needs
• Ensure staffing aligns with trading patterns
• Foster a positive and high-performance team culture

Financial & Administrative Controls

• Manage departmental budgets and expenses
• Control labour costs and productivity
• Complete required reporting and documentation
• Ensure adherence to compliance standards

Closing date: Tuesday 29th September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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