Mwanza Branch. Bank Officer - Teller

Responsibilities

Process all the counter transactions accurately in accordance with the set objectives.

Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.

Cross-sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.

Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.

Handle customer requests efficiently and raise any problems to the Head Teller/SQC Manager in order to meet customer satisfaction & to reach customer delight

Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance

Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures