Nailbar Beauty Specialist

Purpose of the Job:

Ready to take the lead in a fast-paced Nailbar environment? We’re looking for a confident, skilled professional who is passionate about nails, beauty, and delivering exceptional customer experiences. Bring the Nailbar experience to life at Medirite Plus Bothasig by delivering high-quality, on-trend nail and beauty treatments in a vibrant retail environment. You’ll create a professional, hygienic, and personalised service that delights customers, builds lasting relationships, and keeps them coming back — all while contributing to the growth and success of the in-store offering. Why join us? Be part of a dynamic, customer-focused retail environment Showcase your skills and creativity in a professional Nailbar setting Play a key role in building and shaping a growing Nailbar offering Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Objectives:

Service Delivery

• Provide professional nail and beauty treatments in line with defined service standards, including manicures, pedicures, eyebrow threading and shaping, and basic facial waxing.
• Ensure all treatments are performed consistently, safely, and professionally to meet customer expectations.
• Adhere to hygiene, sanitation, and health & safety standards applicable to a retail pharmacy environment.

Customer Experience & Relationship Management

• Provide a warm, professional, and engaging customer experience at every interaction.
• Conduct basic client consultations to understand needs and recommend appropriate services or products.
• Build and maintain strong client relationships to encourage repeat visits and service loyalty.

Sales & Product Promotion

• Promote and recommend nail and beauty care products aligned to client needs and store ranges.
• Support retail sales objectives through responsible upselling and cross-selling during service delivery.
• Accurately handle basic transactions and support point-of-sale processes where required.

Operational Excellence

• Maintain a clean, organised, and client-ready Nailbar area at all times.
• Ensure tools, equipment, and workstations are properly sanitised before and after each service.
• Support store standards by complying with operational procedures, policies, and trading requirements.

Qualifications:

Essential Grade 12 / Matric Recognised Certificate or Diploma in Beauty Therapy, Somatology, or Nail Technology (local or international).

Experience:

Essential +1 year practical experience within a salon, nail bar, or similar professional beauty environment. Strong practical skills in manicures, pedicures, and basic nail care techniques. Competency in eyebrow threading, shaping, and/or basic facial waxing. Solid understanding of hygiene, sanitation, and health & safety standards within a retail environment. Good knowledge of nail and beauty products, with the ability to recommend suitable options to clients.

Desirable:

Exposure to working in a customer-facing, high-footfall retail environment.

Knowledge and Skills:

Key Competencies and Work Ethic

• Motivated self-starter with personal energy and drive.
• Quick learner - Rapidly learns new tasks relevant to own job and quickly commits information to memory.
• Rapid understanding of newly presented information and applies it to own role.
• Ability to understand and integrate data from various sources to come to sound conclusions.
• Detailed and rule-oriented - Follows procedures, vigilantly watches over work processes, tasks and outputs to ensure accuracy and initiates action to correct any quality or data integrity concerns.
• Organised and detailed with good time management skills - Ability to prioritise a high volume of demand simultaneously in a fast-paced, unpredictable environment.
• Identifies the urgent and important tasks and priorities to ensure delivery to customers.
• Able to work under pressure while prioritising under tight time constraints.
• Communication skills – Good spoken and written fluency in English along with the ability to convey information and data clearly, accurately and succinctly.
• Team player and collaborative partner – Contributes to a positive team morale while working collaboratively with colleagues to resolve issues.
• Builds sound relationships both internally and externally and manages client / customer expectations well.
• Flexible and resilient – Able to work in a fast-paced environment, balancing multiple and competing priorities while adapting as the business evolves.
• Customer orientated - Committed to providing high-quality customer service.
• Empathises with customers and ensures their customer needs are understood, problems timeously resolved, and expectations met and resolving queries as well as leaving a good impression.
• Always thinking of the customer first attitude.
• Well-developed interpersonal skills – able to interact, engage and maintain professional relationships with people at all levels, and enjoys.
• Authentic and builds positive rapport with customers.
• Comfortable with change and adapting to different requests.
• Self-motivated and driven with strong integrity - Takes accountability for actions and mistakes.