Quality Assurance Manager - Hygiene and Pest - Coastal Region

Tsebo Cleaning and Hygiene Solutions

About Us:

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell. Tsebo Cleaning Services is looking for a driven and detail-focused Quality Assurance Manager – Cleaning to champion service excellence across multiple client sites in KwaZulu-Natal,Western Cape and Eastern Cape . If you’re passionate about standards, people, and continuous improvement — this role is for you.

Duties & Responsibilities:

Quality Systems Management: Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001). Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks. Audit & Compliance: Conduct internal audits and prepare for external audits (client, regulatory, certification). Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations. Operational Oversight: Monitor service delivery quality across hygiene and pest control teams. Collaborate with operations to resolve non-conformances and implement corrective actions. Training & Development: Develop and deliver QA-related training for operational staff. Promote a culture of quality and continuous improvement. Client & Stakeholder Engagement: Liaise with clients on quality-related matters and ensure satisfaction. Provide quality reports and insights to senior management. Data & Reporting: Maintain QA dashboards and performance metrics. Analyze trends and recommend strategic improvements.

Skills and Competencies:

• Deciding and Initiating Action : Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Leading and Supervising : Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
• Persuading and Influencing : Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
• Working with People : Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Integrity : The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.
• Enterprising : By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo’s growth and success.
• Caring : The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.
• Diligent : The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.

Qualifications:

• Grade 12.
• Relevant qualification (preference: Degree / Diploma) in Quality Management, Facilities Management, Hospitality, or Cleaning Services.
• 3–5 years’ experience in cleaning operations or quality management within a multi-site environment.
• Experience with ISO standards, HACCP, and SANS regulations.
• SAPCA knowledge or certification is advantageous.
• Valid driver’s licence.