Regional Head of Operational Support Central and West Africa

<p><span style="font-family: &quot;Aptos Display&quot;, sans-serif;"><span style="font-size: 12pt; line-height: 107%;"><strong>Background</strong></span></span></p><p style="line-height: normal; margin-bottom: 0cm;"><span lang="EN-US">The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries.&nbsp;</span></p><p class="paragraph" style="margin: 0cm; vertical-align: baseline;">&nbsp;</p><p style="line-height: normal; margin-bottom: 0cm;"><span lang="EN-US">The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries. NRC has a simplified organisational structure with leaner Head Office and Representation Offices and smaller Regional Teams.&nbsp;</span></p><p style="line-height: normal; margin-bottom: 0cm;">&nbsp;</p><p style="line-height: normal; margin-bottom: 0cm;"><span lang="EN-US">Global support structures are established for functions previously managed by the Regional Offices, including Finance, Risk&amp;Compliance, People&amp;Organisation, Media and Communication, PCM&amp;Grants Management, Programme Core Competency and thematics and MEAL. The regional teams will access support capacity from the Global Resource pools.</span></p><p class="paragraph" style="margin: 0cm; vertical-align: baseline;">&nbsp;</p><p><span lang="EN-US">Resource Pools (hereafter</span><i><span lang="EN-US"> pool</span></i><span lang="EN-US">) gather staff in one common team which is organised and managed (but not necessarily physically located) at Head Office. The purpose of pooling is to improve efficiency, equity, access and flexibility. The teams should ensure that all regional staff and country offices have predictable access to the same services and deliver them in an efficient way.</span></p><p style="line-height: normal; margin-bottom: 0cm; text-align: justify;">&nbsp;</p><p><span>Find out more about NRC</span><span style="font-family: Arial, sans-serif;"> </span><a target="_blank" rel="noopener noreferrer" href="https://www.nrc.no/%22%20/t%20%22_blank"><span style="color: rgb(21, 96, 130);"><span lang="EN-GB">https://www.nrc.no/</span></span></a><span style="color: rgb(21, 96, 130); font-family: Arial, sans-serif;">  </span><span style="color: rgb(21, 96, 130);">and Watch this short video to see NRC in action</span><span style="color: rgb(21, 96, 130); font-family: Arial, sans-serif;"> </span><a target="_blank" rel="noopener noreferrer" href="https://vimeo.com/736782633%22%20/t%20%22_blank"><span style="color: rgb(21, 96, 130);"><span lang="EN-GB">https://vimeo.com/736782633</span></span></a><span style="color: rgb(21, 96, 130); font-family: Arial, sans-serif;"> </span></p><p><span style="font-family: &quot;Aptos Display&quot;, sans-serif;"><span style="font-size: 12pt; line-height: 107%;"><strong>What we are looking for&nbsp;</strong></span></span></p><p style="line-height: normal;"><span lang="EN-US">The Regional Head of Operational Support will ensure an integrated approach to operational management, supporting the quality and timeliness of NRC's response in the region.&nbsp;</span></p><p style="line-height: normal;"><span lang="EN-US">The role is responsible for enabling support needs in countries across HR, Risk and Compliance, Humanitarian Access and Safety (HAS), Finance, ICT, Logistics and Administration, ensuring compliance with NRC policies.&nbsp;</span></p><p style="line-height: normal;"><span lang="EN-US">The Regional Head of Operational Support plays a crucial role in ensuring that the region is accountable for the performance of country offices, ensuring they meet operational standards and deliver on strategic objectives.&nbsp;</span></p><p style="line-height: normal;"><span lang="EN-US">This role is a member of the Regional Management Team.&nbsp;</span></p><p><span style="font-family: &quot;Aptos Display&quot;, sans-serif;"><span style="font-size: 12pt; line-height: 107%;"><strong>What you will do&nbsp;</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li><p style="line-height: normal;"><span lang="EN-US">Ensure that support functions within the regional team operate efficiently, fostering a collaborative and effective working environment.</span></p></li><li><p style="line-height: normal;"><span lang="EN-US">Hold country offices accountable for progress on their operations by leveraging reports, analyses, and compliance data from NRC’s global resource and pools.&nbsp;</span></p></li><li><p style="line-height: normal;"><span lang="EN-US">Support country directors and heads of supports, HAS Managers with capacity building and problem-solving related to operational challenges.</span></p></li><li><p style="line-height: normal;"><span lang="EN-US">Provide advice and mentorship to country office operational support teams, fostering capacity building and skills development.</span></p></li><li><p style="line-height: normal;"><span lang="EN-US">Participate in global discussions on planning and strategy relating to support functions.&nbsp;</span></p></li><li><p style="line-height: normal;"><span lang="EN-US">Review of finance, HR and logistics requirements related to regional grants in collaboration with the Global PCM and Grants Management facility.</span></p></li><li><p style="line-height: normal;"><span style="color: black;"><span lang="EN-US">The postholder, upon request, can act on behalf of the Regional Director including leading relevant Crisis Management Teams.</span></span></p></li><li><p style="line-height: normal;"><span lang="EN-US">Other tasks as assigned by the Regional Director.</span></p></li></ul><p><span>Please download the detailed job description to learn more about the&nbsp;</span><a target="_blank" rel="noopener noreferrer" href="https://norwegianrefugeecouncil.sharepoint.com/:b:/s/JDsforNRCPeople/IQDWCnSlVIKBRb9_Gg0PccEDAcYqugdocM73krlKhP4ksn0?e=MW2mqD"><span lang="EN-GB">Job Description _Regional Head of Operational Support CWA.pdf</span></a></p><p><span style="font-family: &quot;Aptos Display&quot;, sans-serif;"><span style="font-size: 12pt; line-height: 107%;"><strong>What you will bring&nbsp;</strong></span></span></p><p><span><strong><u>1.Professional Competencies</u></strong></span></p><ul style="list-style-type: disc;"><li><p style="line-height: 115%; margin-bottom: 10pt;"><span lang="EN-US">Minimum 10 years of relevant leadership/management experience within the humanitarian field</span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt;"><span lang="EN-US">Relevant higher education in a related field such as business administration, management, finance or other suitable education.</span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt;"><span lang="EN-US">Background and experience in managing support functions: finance, HR and logistics. It is an added value to have experience from working with security and safety.&nbsp;</span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt;"><span lang="EN-US">Experience from working in complex and volatile contexts</span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt;"><span lang="EN-US">Documented/proven results related to the position’s responsibilities.</span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt;"><span lang="EN-US">Relevant experience with overseeing Finance, Logistics or other support functions will be an asset.</span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt;"><span lang="EN-US">Knowledge about own leadership skills/profile&nbsp;</span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt;"><span lang="EN-US">Fluency in English, both written and verbal&nbsp;</span></p></li></ul><h1><span style="color: windowtext; font-family: Aptos, sans-serif;"><i><span lang="EN-US" style="font-size: 11pt; line-height: 107%;"><strong>Context related skills, knowledge and experience</strong></span></i></span></h1><ul style="padding-left: 24px;"><li class="ortl-align-justify"><p class="paragraph" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; text-align: justify; vertical-align: baseline;"><span style="font-family: Aptos, sans-serif;"><span class="normaltextrun" style="font-size: 11pt;">Specifics to be included per region</span></span></p></li><li class="ortl-align-justify"><p class="paragraph" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; text-align: justify; vertical-align: baseline;"><span style="font-family: Aptos, sans-serif;"><span class="normaltextrun" style="font-size: 11pt;">Essential: Fluency in English and French both written and verbal&nbsp;</span></span></p></li><li class="ortl-align-justify"><p class="paragraph" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; text-align: justify; vertical-align: baseline;"><span style="font-family: Aptos, sans-serif;"><span class="normaltextrun" lang="EN-US" style="font-size: 11pt;">Knowledge of the context in Central and West Africa is an asset.</span></span></p></li><li class="ortl-align-justify"><p class="paragraph" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; text-align: justify; vertical-align: baseline;"><span style="font-family: Aptos, sans-serif;"><span class="normaltextrun" style="font-size: 11pt;">Experience with start-ups, exit and organisational change processes&nbsp;</span></span></p></li><li class="ortl-align-justify"><p class="paragraph" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; text-align: justify; vertical-align: baseline;"><span style="font-family: Aptos, sans-serif;"><span class="normaltextrun" lang="EN-US" style="font-size: 11pt;">Good knowledge of (local language if different from English) is an advantage</span><span class="eop" style="font-size: 11pt;">&nbsp;</span></span></p></li><li><p class="paragraph" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span style="font-family: Aptos, sans-serif;"><span style="font-size: 11pt;">Ability to collaborate effectively with remote teams and stakeholders&nbsp;</span></span></p></li></ul><h1><span style="color: windowtext; font-family: Aptos, sans-serif;"><span lang="FR" style="font-size: 11pt; line-height: 107%;"><strong><u>2. Behavioural competencies</u></strong></span></span></h1><ul style="list-style-type: disc; padding-left: 24px;"><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="FR">Build meaningful relations&nbsp;&nbsp;</span></p><ul style="list-style-type: circle; padding-left: 48px;"><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="FR">I communicate clearly and transparently</span></p></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I treat all people with respect</span></p></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I work collaboratively with partners and internal stakeholders</span></p></li></ul></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="FR">Act with integrity&nbsp;&nbsp;</span></p><ul style="list-style-type: circle; padding-left: 48px;"><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I base my action and good judgement assuring necessary change</span></p></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I act as a role model for our principles and values</span></p></li></ul></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="FR">Empower people&nbsp;&nbsp;</span></p><ul style="list-style-type: circle; padding-left: 48px;"><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I delegate and give feedback that allows people to grow</span></p></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I set clear expectations and direction</span></p></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I challenge and support my team to accomplish shared goals</span></p></li></ul></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="FR">Deliver results&nbsp;</span></p><ul style="list-style-type: circle; padding-left: 48px;"><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I always look for the best solution for the people we serve</span></p></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I prioritize and plan enabling my team to achieve results</span></p></li><li><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;"><span lang="EN-US">I am accountable and take responsibility for my actions and our results&nbsp;</span></p></li></ul><p style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;">&nbsp;</p></li></ul><p><span style="font-family: &quot;Aptos Display&quot;, sans-serif;"><span style="font-size: 12pt; line-height: 107%;"><strong>What we offer&nbsp;</strong></span></span></p><ul style="list-style-type: disc;"><li><span><strong>Duty station</strong>:&nbsp;</span><span lang="FR">Dakar, Senegal</span></li><li><span><strong>Contract</strong>:&nbsp;</span><span lang="EN-US">Fixed term for 24 months with possibility of extension</span></li><li><span><strong>Salary&amp;Benefits</strong>: Grade 11 on NRC’s salary scale&nbsp;</span></li><li><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.&nbsp;</span></li><li><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.&nbsp;</span></li><li><span>Find out more about the benefits of working for NRC</span><span style="font-family: Arial, sans-serif;"> </span><a target="_blank" rel="noopener noreferrer" href="https://www.nrc.no/career/what-we-offer/"><span style="color: windowtext;"><span lang="EN-GB">https://www.nrc.no/career/what-we-offer/</span></span></a><span style="font-family: Arial, sans-serif;">  <strong> </strong></span><span>&nbsp;</span></li><li><span>Kindly send any questions about the application process</span><span style="font-family: Arial, sans-serif;"> </span><span>to:</span><span style="font-family: Arial, sans-serif;"> </span><i><span><strong>cwa.recruitment@nrc.no</strong></span></i><span>.</span><span style="font-family: Arial, sans-serif;"> </span><i><span>Applications sent via email will not be accepted.</span></i><span style="font-family: Arial, sans-serif;"><i> </i></span><i><span>Please check your application status on your NRC application profile.</span></i><span>&nbsp;</span></li></ul><p style="margin-left: 2.5pt;">&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>