Sales Associate

It's fun to work in a company where people truly BELIEVE in what they're doing!

Role Summary

To provide first class customer service in timely ,friendly and knowledgeable manner via face to face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefit of purchasers

Minimum requirements

• Matric (Grade 12)
• Minimum of 2 – 3 years’ sales experience

Preference will be given to applicants in similar positions.

The incumbent may also be expected to perform other duties as assigned from time to time.

This position will require transferability between stores.

Competencies

• Numerical Reasoning
• Drive
• Stress handling and Resilience
• Building Relationships
• Persuasiveness
• Problem solving
• Customer Service Orientation
• Teamwork
• Building the Brand
• Influence

Key responsibilities

Sales

• Actively seek and engage customer prospects in the store to maximise sales potential
• Provide assistance and information on product features to meet sales target
• Adhere and achieve department’s sales targets on a monthly, bi-annual and annual basis
• Identify sales opportunities and prepare sales action plans and schedules to meet specific targets

Customer Service

• Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires
• Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer’s needs are satisfactorily met
• Collaborate with co-workers to ensure proper customer service is delivered
• Identify and expedite the resolution of customer concerns to maximise satisfaction

Product Knowledge

• Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers
• Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers

Administration

• Prepare paperwork to activate and maintain contract services
• Analyse sales reports and interpret information to assist in putting together sales action plans

Leading Self

• Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions