Salon Manager / Administrator

Reports To:
Business Owner

Location:
Eastern Bypass, Kamakis.

Key Responsibilities

Operations & Customer Experience

• Manage daily salon, spa, and barbershop operations.
• Ensure service quality, customer satisfaction, and compliance with procedures.
• Maintain facilities, equipment, and operational standards.
• Resolve operational challenges and customer concerns.

Staff Management

• Recruit, onboard, supervise, and evaluate employees.
• Monitor attendance, productivity, and performance.
• Coach and develop staff while fostering accountability and professionalism.

Sales & Business Growth

• Monitor sales performance and client retention.
• Identify and implement revenue growth opportunities.
• Recommend promotions, partnerships, and business improvement initiatives.

Marketing

• Coordinate marketing campaigns and social media activities.
• Increase brand visibility, customer engagement, and community presence.
• Monitor and evaluate marketing effectiveness.

Financial & Administrative Management

• Ensure accurate POS usage and sales reporting.
• Liaise with the accountant and support payroll processes.
• Prepare operational and performance reports for the owner.

Inventory & Procurement

• Manage stock levels, purchasing, and supplier relationships.
• Maintain inventory records and minimize losses and wastage.

Qualifications & Experience

• Minimum 3 years' experience managing a salon, spa, barbershop, or similar service business.
• Diploma or Degree in Business Administration, Marketing, Hospitality, HR, Beauty Management, or related field.
• Experience in staff supervision, inventory management, POS systems, customer service, and business growth.

Skills

• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Business acumen and commercial awareness.
• Proficiency in Microsoft Office and POS systems.