Senior Case Management Coordinator and Technical Quality Lead

KEY RESPONSIBILITIES & DUTIES

1. MHPSS Coordination for Law Enforcement & First Responders:

• Coordinate and oversee the provision of specialized MHPSS services, stress management
• support, and vicarious trauma debriefings for law enforcement officers in close
• collaboration with the MHPSS consultant
• Design, contextualize, and deliver specialized trauma-informed care training modules for
• frontline first responders.
•  Establish confidential psychological referral pathways and peer-support frameworks for
• officers routinely exposed to trauma and human trafficking cases in close collaboration
• with the MHPSS consultant

2. Overall Program Safeguarding & Compliance:

• ○ Serve as the Program Safeguarding Focal Point, enforcing strict adherence to
• Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor
• Safeguarding policies across all operational sites.
• Establish confidential feedback, complaint, and whistleblowing mechanisms across all
• facilities, leading internal investigations or case reviews for any policy breaches.
• Audit shelter physical spaces and operational workflows to ensure zero-tolerance
• compliance with survivor safety and dignity standards.

3. Shelter Management & Operational Oversight:

•  Provide direct administrative and operational supervision to Shelter Managers across all
• sites.
• Conduct regular field supervision visits to all three duty stations to ensure standard
• operating procedures (SOPs), security protocols, and safety standards are maintained.
•  Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended
• leave, vacancy, or emergency operational gap.
• 
  

4. Staff Wellbeing, Self-Care & Organizational Resilience:

•  Design and institutionalize staff wellness, psychological safety, and stress-management
• frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff
• turnover.
• Facilitate structured, peer-led clinical debriefing sessions and mandate individual check-
• ins for frontline teams following high-intensity cases or severe crisis events.

5. MHPSS Technical Leadership & Direct Clinical Care:

•  Deliver targeted, specialized mental health and psychosocial support (MHPSS) services
• for high-complexity trauma cases, complex psychiatric presentations, or escalated
• survivor crises.
• Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery
• manuals tailored to Horn of Africa migration contexts.
•  Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to
• ensure survivor-centered care.
• 
  

6 Program Management & Strategic Support:

•  Support the Program lead in strategic planning, budget tracking, donor reporting, and
• regional counter-trafficking program execution.
•  Represent the organization in high-level interagency working groups, regional MHPSS
• Working Groups, Child Protection/GBV Sub-Clusters, and ministry-level counter-
• trafficking forums (e.g., CTIP Secretariat, UNHCR/IOM coordination meetings).
•  Lead technical proposal development for MHPSS expansions and design regional
• protection strategies along major transit corridors.

6. SOPs, Policy Governance & MEAL Frameworks:

•  Draft, update, and standardize technical protocols and clinical guidelines governing
• survivor protection, emergency intake, interpreter integration, and cross-border MHPSS
• services in line with IASC guidelines.
•  Establish qualitative and quantitative MHPSS indicators, outcome measurement
• frameworks, and feedback loops to track survivor recovery trajectories over time.
•  Lead technical research and document emerging trends in trafficking routes along the
• Moyale–Nairobi and Uganda border corridors.

7. CMS Analytics, Auditing & Reporting:

• Run advanced data analytics, trend reports, and performance dashboards directly within
• the organization's Case Management System (CMS).
•  Audit digital case files across all three sites to ensure strict data hygiene, timely updates,
• and 100% compliance with Kenya’s Data Protection Act (2019).
• Utilize CMS metrics to extract evidence-based insights for program refinement, technical
• proposals, donor deliverables, and policy advocacy.

MINIMUM REQUIREMENTS & QUALIFICATIONS

● Education: Master’s Degree in Clinical Psychology from an accredited university

(Mandatory requirement). PhD is an added advantage.

● Professional Licensing: Active registration and valid practicing license from the Counsellors and

Psychologists Board (CPB), with membership of the Kenya Counselling and Psychological

Association (KCPA) or an equivalent professional body.

● Vetting & Clearances: Valid Certificate of Good Conduct (Police Clearance) from the DCI and a

clean safeguarding/child protection background check.

● Experience:

○ Minimum 6–8 years of post-qualification professional experience, with at least 3 years in a

senior leadership, supervisory, or technical advisor capacity within humanitarian,

migration, or counter-trafficking MHPSS programs.

○ Proven track record in multi-site management, coordinating MHPSS for law

enforcement/first responders, safeguarding management, and direct supervision of

multidisciplinary clinical teams.

● System & Technical Skills:

○ Advanced proficiency in data management platforms (a case management system or

similar protection/GBV database software).

○ Expertise in running advanced data queries, quality control audits, and reporting

dashboards.

● Languages: Professional fluency in English and Swahili. Working knowledge of Horn of

Africa languages (Amharic, Oromo, Tigrinya, or Somali) is an added advantage.

For the full JD visit the link : https://bit.ly/3VfPvOs

How to apply :Kindly send your applications through this link https://docs.google.com/forms/d/e/1FAIpQLSfMzOU2DsIzhO7BHUsE1mKWVFwa5qSlX8q13IJep6gwiZkl2A/viewform?usp=header