Specialist - Area Omnichannel.Commercial Operations SA

<p><strong>Education</strong><br>• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related</p><p><strong>Experience</strong><br>At least 3 years experience in an area of specialization, with experience in supervising others.<br>• Experience managing or supporting multiple channel partners.<br>• Exposure to both informal/ General Trade sales environments<br>• For Omnichannel: Proven ability to manage dual-channel models across large geographies<br>• Prior experience in a supervisory or lead field role preferred<br>• Experience working in a medium organization.</p><p><strong>Skills</strong><br>• Procedures and processes<br>• Products and Services<br>• Systems training<br>• Channel partner management<br>• Route-to-market execution<br>• General channel understanding<br>• People supervision or team leadership<br>• Territory coverage planning<br>• Promotional campaign execution<br>• Basic data analytics and reporting<br>Communication &amp; negotiation</p><p><strong>Channel Planning &amp; Sales Execution</strong><br>• Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and&nbsp;<br>&nbsp;update tactical plans on a weekly basis.<br>• Execute sales, promotional, and visual merchandising strategies in the general trade.<br>• Monitor competitor activity and advise on local tactical response.<br>• Manage partner relationships (informal) to drive acquisition, activation, and customer experience.<br>• Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.</p><p><strong>Field Operations &amp; Compliance</strong><br>• Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.<br>• Support training execution of channel partner and distributor as per regional calendar.<br>• Conduct daily inspections in general trade. Manage escalation resolution based on observations.<br>• Drive adherence to policies, PPPs, and merchandising guidelines.</p><p><strong>Stakeholder Engagement &amp; Customer &amp; Channel Partner Experience</strong><br>• Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external&nbsp;<br>&nbsp;trade partners.<br>• Align execution with BU-wide strategy and customer needs.<br>• Act as liaison between in-trade realities and head office plans.<br>• Ensure channel partner readiness and consistent delivery to customer needs.<br>• Improve customer satisfaction through proactive issue resolution and service enhancements.<br>• Embed continuous improvement in channel partner support and trade execution.</p><p><strong>Performance Monitoring &amp; Insights</strong><br>• Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner &nbsp; &nbsp; &nbsp; &nbsp;compliance.<br>• Analyse customer and channel partner trends to inform interventions.<br>• Provide timely reporting to stakeholders and ensure audit readiness.</p><p><strong>General Governance, Policies and Procedures</strong><br>• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put<br>&nbsp;effective methods and standards in place in alignment with aforementioned.<br>• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of<br>&nbsp;service delivery<br>• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues &nbsp; &nbsp;and manage impacts on resources, cost and productivity.</p><p><strong>Budget &amp; Cost Control</strong><br>• Provide input into regional budget planning in relation to channel partner execution requirements.<br>• Identify cost-saving and revenue-generation opportunities.<br>• Streamline systems and processes to reduce operational costs.</p><p><br><strong>People and Culture</strong><br>• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors<br>• Manage own performance and identify training needs.<br>• Enable and model healthy employee relations and collaborative teamwork.<br>• Manage diversity, develop, and embed an Employment Equity plan for the business area.<br>• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and<br>consequence management.<br>• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.&nbsp;</p>