Stock Clerk

About the Role:

OK Furniture is seeking a Stock Control Clerk to oversee all stock management activities within the branch, ensuring optimal stock levels for seamless sales operations and accurate sectional stock-takes. The ideal candidate will demonstrate expertise in inventory control, stock reconciliation, and customer complaint resolution related to stock issues, utilising advanced record-keeping and stock movement tracking systems. This pivotal role requires strong organisational skills, attention to detail, and experience in retail stock management at a branch level. Join Shoprite to contribute to efficient stock operations that directly enhance customer satisfaction and operational excellence.

What you'll do:

• Ensure daily delivery schedules are adhered to by printing and verifying delivery notes and checking stock accuracy against the UCS system, including order numbers, quantities, and product models.
• Manage the return and recording of incorrect or damaged stock, and process unauthorised requisitions on the UCS system when delivered quantities differ but items remain required.
• Capture SKU details, print and affix tickets to stock items, and coordinate the movement of stock to appropriate storage locations with the assistance of general staff.
• Liaise effectively with management, sales staff, and suppliers to source stock from other branches or external suppliers, and follow up on outstanding orders.
• Arrange both incoming deliveries and outgoing merchandise, ensuring accurate recording and signing of all stock movements on the UCS system.
• Conduct weekly sectional stock-takes according to branch schedules, maintaining stock integrity and availability.
• Handle and process returns for credit, exchanges, or repairs promptly and in accordance with company policies, keeping accurate records of returned products and customer complaints.
• Maintain regular communication with suppliers regarding customer complaints and keep customers informed about the status and progress of their issues.
• Coordinate with drivers to ensure timely and accurate delivery of stock to designated destinations.
• Maintain and supervise filing and retrieval systems for stock data, including delivery schedules, customer returns, Goods Movement Register (GMR), and Goods Return Slip (GRS) documentation.

What you bring:

• Matric certificate or equivalent qualification
• Proven knowledge of stock management systems
• Minimum of one year's experience in stock management
• At least one year's experience in customer service or client-facing roles
• Strong organisational and time management skills
• Ability to work accurately and efficiently under pressure
• Excellent communication and interpersonal skills
• Attention to detail and problem-solving abilities
• Competency in basic computer applications and inventory software
• Reliable and proactive approach to work responsibilities