TD Supervisor (Fixed Term Contract - 6 months)

<p><img src="https://workablehr.s3.amazonaws.com/uploads/photos/333016/b25516fef28e313d2fb2138300ea1ec4.png" width="763px" height="auto" style="width:763px;height:auto;"> </p><p></p><p></p><h3><strong>JOB PURPOSE</strong></h3><p>The TD Supervisor is responsible for the day-to-day operational management and supervision of the Transshipping &amp; Distribution (TD) team, ensuring accurate, timely and compliant invoice processing across assigned Operating Units. The role provides direction and support to TD Creditors Controllers and TD Coordinators, monitors performance, resolves operational issues and escalates key matters to the TD Manager.</p><p></p><p> </p><h3><strong>KEY ACCOUNTABILITIES</strong></h3><p><strong>1. Daily operational leadership</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Allocate and prioritise work.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor daily workload and outstanding items.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure agreed SLAs are achieved.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify bottlenecks and redistribute work where necessary.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure business continuity during absences and peak periods.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effectively manage the vendor invoice receipt processing, rate discrepancies and pricing variance handling process.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Investigate differences between PAT rates, system rates and vendor invoices.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive the resolution of issues by facilitating communication between the Operations team and Processing team to ensure adherence to agreed SLAs.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure timely turnaround of invoice investigations to avoid payment delays.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review monthly accrual calculations and postings related to TD activities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain and update approved freight rates within the systems master data.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Investigate and resolve rate-related system issues.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all queries are logged in VE Connect and resolved within set SLAs.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review Vendor Reconciliations</p><p>&nbsp;</p><p><strong>2. Team leadership</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead and support TD Controllers and Coordinators.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct regular one-on-ones and performance discussions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coach team members on process and system requirements.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify training and development needs.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Address performance issues early.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Receive, review and approve workflowed invoices from TD Coordinators.</p><p>&nbsp;</p><p>3. <strong>BUSINESS CONTROLS AND GOVERNANCE</strong></p><p>Monitor and ensure strict adherence to business procedures, controls and policies and identify and mitigate control weaknesses to manage potential risks for effective business operations.</p><p> </p>