Workflow Analyst

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

About the Role

The Workflow Analyst will report to the Organization Enterprise Personnel.

Educational Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Industrial Engineering, Operations Management, or a related field.
• Certifications (Advantage): - PMP, PRINCE2, and CBAP

Relevant Experience & Functional / Technical Skills

• 8+ years’ experience in System Automation
• Proven experience in using Microsoft Excel, Data analysis, Process mapping and Workflow Automation. 
• Strong Knowledge of OCP, Linux System, Application Integrations, APIs, Networking
• Strong knowledge of requirement gathering and project skills
• Strong knowledge of operational troubleshooting
• Strong stakeholder management skills with the ability to coordinate across Business, IT, Vendors, Operations, and Product teams.
• Excellent communication, documentation, status reporting, and presentation skills.

Other requirements

• Strong customer and commercial orientation
• Excellent stakeholder management and communication
• Proactive problem-solving and continuous improvement mindset

Business Process Enhancement

• Analyze existing business processes and identify inefficiencies.
• Map and document workflows, procedures, and process requirements.
• Gather requirements from stakeholders and translate them into actionable solutions.
• Recommend process improvements and automation opportunities.

Re