Job Description
KEY RESPONSIBILITIES
- Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
- Manage charge backs, merchant payments, card holder payments and exceptions.
- Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
- Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
- Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
- Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
- Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.
Academic & Professional
| Particulars | Detail | Specific Field or Qualification | Need Type[1] |
| Education | Bachelor's Degree | Any | RQ |
| Professional Qualifications | CPA Part 2 | RQ | |
| Master's Degree | Business Related | AA |
Experience
| Total Minimum No of Years Experience Required | 4 Years |
| Detail | Minimum No of Years | Need Type[1] |
| Banking Operations | 4 | ES |
| Reconciliation/ Management of suspense Accounts | 4 | ES |
| Card Business/ Card Operations | 2 | ES |
| Audit & Risk Awareness | 3 | DE |
| Data Analysis & Presentation of Management Reports | 3 | ES |
| People Management | 4 | ES |
| Stakeholder Management | 4 | ES |
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