Receptionist

Job Description

We are seeking two professional and highly motivated Receptionists to join our team. The ideal candidates will be responsible for managing front desk operations, ensuring a smooth guest experience, and upholding the hotel’s service standards.

Key Responsibilities

• Welcome and check-in/check-out guests in a friendly and professional manner
• Handle reservations, inquiries, and guest requests efficiently
• Manage phone calls, emails, and walk-in inquiries
• Maintain accurate records of bookings and guest information
• Coordinate with housekeeping and other departments to ensure smooth operations
• Handle guest complaints and resolve issues promptly and professionally
• Process payments and maintain proper billing records
• Ensure the reception area is clean, organized, and presentable at all times

Requirements

• Minimum of 3+ years experience in hospitality (hotel experience preferred)
• Relevant Zambian hospitality certification and/or formal education in hospitality
• Strong customer service and interpersonal skills
• Excellent communication skills; confident and outspoken
• Quick learner with strong critical thinking and problem-solving abilities
• High attention to detail and organizational skills
• Proficient in Microsoft Word and Microsoft Excel
• Ability to work under pressure and handle multiple tasks

What We’re Looking For

We want individuals who take pride in delivering excellent service, can think on their feet, and contribute positively to a professional and guest-focused environment.

How to Apply

Interested candidates should submit their CV and relevant certifications.